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Troubleshooting

Here you can explore solutions to some common issues users face.

I want to transfer One to another computer​

If you are currently using One (or One Mini) on one computer but wish to transfer it to another computer (e.g., a new, more powerful one), you can certainly do so. However, please note that each license for One (or One Mini) can only be active on one computer at a time. Therefore, you must first unregister One (or One Mini) from the initial computer before registering it on the new one.

Here are two ways to achieve this:

  1. From the One program: Click the Unregister button in the general settings form. See this section for details.
  2. From the FairReplay Cloud: Locate the One (or One Mini) product, and click the Deactivate button under Activations on the right-hand side. See this section for details.

Once you've successfully unregistered the activation, you can then use the same license key to re-register One (or One Mini) on another computer. See this section for details.

I was already using a registered FairReplay One, but after installing a newer version, the program became Unregistered!​

In version 2024.2.9.106 of FairReplay One, we've relocated the application data files from the appData folder to the application folder (where One.exe is located). As a result, if you were using a registered older version of One and then installed version 2024.2.9.106 or newer, the program may become unregistered. To resolve this issue, simply re-register One again.
To do this, go to the FairReplay Cloud: Locate the One (or One Mini) product, and copy the license key. After copying the license key, proceed to re-register One. Refer this section for details.

note

This applies to version 2024.2.9.106 and all subsequent versions of FairReplay One.